Privacy Policy & Terms of Service

Part 1

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1.Privacy Policy

This Privacy Policy explains what information we collect, why we collect it, and how it is used. It is published in the interest of full transparency and in line with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023 of India, as well as the transparency requirements of the platforms we advertise on, namely Google Ads and Meta (Facebook/Instagram) Ads.

1.1 Information we collect

We deliberately keep data collection to a minimum. We collect only what is needed to provide a repair service at your home, plus anonymous counts of which advertisements bring us calls:

• Booking details you give us: your name, phone number, address, appliance type and problem description — shared by you when you call, message us on WhatsApp, or contact us through this website.
• Service records: a basic record of the work done, parts replaced and invoice value, kept so we can honour our 90-day service warranty.
• Advertising measurement data (anonymous): when you click our "call" or "WhatsApp" buttons, we record that a click happened and which advertisement (if any) brought you. This contains no name, phone number, email address, appliance details or street address. See section 1.5.

1.2 What we do NOT collect

This is an honest list, and we are proud of it:

• We do not build advertising audiences from our website visitors, past customers, invoices or phone numbers.
• We do not upload your customer phone numbers, invoices or enquiry details to Google or Meta.
• We do not use Enhanced Conversions or the Meta Conversions API, which would send us hashed customer data.
• We do not profile you, score you, or follow you around the internet with ads after you have used our service.
• We do not sell, rent or trade your personal information to anyone, ever.

1.3 How your information is used

• To schedule and complete the repair or service you requested.
• To share a written estimate and invoice for the work.
• To honour the 90-day warranty if the same issue recurs.
• To count, in aggregate, how many calls and enquiries each advertisement produces — so we stop spending money on adverts that bring nobody, and keep the ones that work.

1.4 About our advertising (Google Ads & Meta Ads)

We promote our business using paid advertisements on Google (Search) and Meta (Facebook and Instagram). We want you to know exactly how this works:

• Our ads are shown to people who are already searching for appliance repair services in Hubli-Dharwad, or who match broad interests on Meta's platforms. This targeting is done by Google and Meta under their own privacy policies and cookie systems — not by us.
• We follow the Google Ads Policies (including rules against misrepresentation and unclear billing) and the Meta Advertising Standards in every campaign we run.
• We do not target advertising at you personally after you have been our customer. When your service is done, you will simply not see "SS Home Appliance" chasing you around the internet.
• Clicking an ad or a WhatsApp button may expose you to the privacy practices of Google, Meta or WhatsApp. We encourage you to read their policies: Google Privacy Policy, Meta Privacy Policy, WhatsApp Privacy Policy.

1.5 How we count calls from our advertisements

We run Google Ads and Meta Ads, and we need to know which of our adverts actually brings a customer. This is the only tracking on our website, and it is built to measure, not to follow you:

• What is recorded: that a visitor clicked a call button or opened a WhatsApp chat on our website, and which advertisement campaign that visit came from.
• What is NOT recorded: your name, phone number, email address, address, appliance type or problem details. The measurement tags carry no customer information whatsoever.
• Remarketing and personalised ads are switched off by default. Google Consent Mode is configured so that ad storage, ad user data and ad personalisation are all denied unless you actively press "Allow ads". In that default state Google still counts our call clicks using cookieless pings, so we can see how many calls each advert brings without building a profile of you.
• Meta is the one honest exception. Meta offers no equivalent of cookieless measurement — the Meta Pixel either stores an identifier or it does not work at all. So our Meta Pixel runs with the minimum possible configuration: it counts a page view and a call/WhatsApp click, and nothing else. We send Meta no customer data, no hashed phone numbers and no audiences.
• What we see: a number. "This advert brought 14 calls." Not "this person, at this address, called us." We review these totals in the Google Ads and Meta apps to decide where to spend our advertising money.
• What this cannot tell us: whether you actually completed the call or the repair. We count the click, not the outcome. If you want a more exact record, just tell us when you book — we keep your service record under section 1.1.

1.6 Cookies and your consent

When you first open this site, a small notice appears offering two choices:

• "Essential only" — ad storage, ad user data and ad personalisation stay denied. We can still count our call clicks in aggregate, and no advertising cookie is stored for you.
• "Allow ads" — grants consent for advertising cookies. Google and Meta may then store identifiers in your browser, under their own policies, in order to measure our campaigns.

Your choice is saved only in your own browser (as ss_ad_consent in local storage) so we do not ask you again on every page. You can change your mind at any time — clear your browser's site data for this website, or use the button below. Withdrawing consent is as easy as giving it, and requires no reason.
Reset my choice

1.7 Where this measurement data is stored

We do not keep a copy of your browsing on our own servers. Measurement data is stored by the advertising platforms themselves, on their own infrastructure, under their own retention periods:

• Google Ads / Google Analytics — aggregate call-click counts, with IP anonymisation enabled. Google's own retention rules apply.
• Meta (Facebook) — aggregate page-view and call/WhatsApp click counts tied to a Meta cookie identifier stored in your browser. Meta's own retention rules apply, and Meta may still include this activity in aggregate reporting for advertisers.

If you would like the measurement data you generated deleted, or your Meta and Google identifiers reset, contact us using the details in the Grievance section below. We will forward the request to each platform.

1.8 Data sharing

We share your booking information only in these situations: (a) with the technician assigned to your booking, limited to your name, address, phone number and appliance details; (b) with payment providers (UPI/banks/card networks) to the extent needed to receive payment you initiate; (c) where disclosure is required by Indian law or a lawful government request. Beyond this, your data never leaves us. We do not share your booking information with any advertising platform.

1.9 Data retention & security

Booking and warranty records are kept only as long as needed to serve you and to meet accounting/tax obligations that apply to invoices in India. Physical and digital records are kept secure and access is limited to the business owner and assigned technicians. Your cookie consent choice is stored in your own browser and is not transmitted to us.

1.10 Your rights under the DPDP Act, 2023

You have the right to access, correct, complete, or erase the personal data we hold about you, to withdraw any consent you gave, and to ask us how your data is processed. Write to us (details in the Grievance section below) and we will act on genuine requests within a reasonable time, free of charge.

If you wish to stop advertising measurement by Google and Meta generally, you can also change your settings directly with them: Google Ads Settings and Meta Ads Preferences. You can also opt out of third-party vendor cookies at optout.aboutads.info.

1.11 Children's privacy

Our services are booked by adults. We do not knowingly collect data of children under 18. If a minor's details reach us incidentally in a household booking, they are treated as part of the household booking only and not used separately.

1.12 Changes to this policy

If our practices ever change — for example, if we add a new platform or a new tag — we will update this page and the date above before the change goes live. We will never describe our tracking more favourably than it actually is.

Part 2

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2.Terms & Conditions

These terms govern every service booking with SS Home Appliance Service. By booking a service (by phone, WhatsApp, advertisement enquiry or in person) you accept these terms. They are written to be fair to both sides and consistent with the Consumer Protection Act, 2019 of India.

2.1 Our services

We provide doorstep inspection, repair, maintenance and installation of home appliances — air conditioners, refrigerators, washing machines, microwave ovens, water purifiers, chimneys and related appliances — across Hubli and Dharwad, Karnataka. We service all major brands including LG, Samsung, Whirlpool, IFB, Bosch, Godrej, Haier, Voltas and Daikin.

2.2 Booking, rescheduling & cancellation

• Slots are confirmed within 30 minutes during working hours (Mon–Sun, 8:00 AM – 9:00 PM). Same-day service is available for bookings made before 6:00 PM, subject to technician availability.
• Free rescheduling or cancellation up to 2 hours before your slot. Repeated no-shows at the customer's address may attract the visiting charge on the next booking.

2.3 Visiting / inspection charges

A visiting/inspection charge of ₹199 – ₹299 (depending on appliance and location) applies if you choose not to proceed with the repair after diagnosis. If you proceed, this charge is fully adjusted in the final bill.

2.4 Estimates & approval

After diagnosis we share a clear, written estimate before starting any work. No work is started, and no part is replaced, without your approval. The final bill will not exceed the approved estimate without your consent.

2.5 Payments & invoices

Payment is due after the service is completed — we follow a pay-after-repair practice. We accept cash, UPI (Google Pay, PhonePe, Paytm), bank transfer, and credit/debit cards. A proper invoice is provided for every payment; GST invoice is available on request.

2.6 Spare parts

We use 100% genuine, brand-certified spare parts wherever available. Every replaced part comes with a bill and carries its manufacturer warranty. Used/refurbished parts, if a customer specifically requests them to save cost, are clearly marked as such on the invoice.

2.7 90-day service warranty

• Every repair carries a 90-day warranty on our labour and on parts we replaced. If the same issue recurs within 90 days, we fix it free of cost — quote your invoice number.
• The warranty does not cover: new and unrelated faults; damage caused after our service by misuse, power fluctuation, rodent/water damage, or tampering by any other person; consumables (filters, knobs, hoses) beyond their stated life.

2.8 In-warranty (manufacturer) appliances

If your appliance is still under the manufacturer's warranty, please know that servicing by any non-authorised provider may void the manufacturer's remaining warranty. We will always inform you of this before starting work — the choice is yours, honestly made.

2.9 Customer responsibilities

To give you the best result, we ask that: an adult is present at the address during the visit; the appliance area is accessible; power and water supply are working; and the reported problem is described as accurately as possible. Mis-description affecting diagnosis may require a revisit under section 2.3.

2.10 Limitation of liability

We stand behind our work, but we are honest about limits: our total liability for any claim connected to a service is limited to the amount you paid us for that service. We are not liable for indirect losses (for example, food spoilage from a fridge breakdown before we are called, or loss of business). Nothing in these terms limits liability that cannot be limited under Indian law.

2.11 Our advertising commitment

All prices, offers and claims in our Google and Meta advertisements are true to the best of our knowledge and comply with Google Ads Policies, Meta Advertising Standards and Indian advertising and consumer law. Promotional offers (such as seasonal discounts) are valid for clearly stated periods and cannot be combined unless stated. If an ad ever shows you an expired price, tell us — we will honour the advertised price or explain why, without arguing.

2.12 Website content & intellectual property

Text, images and design of this website belong to SS Home Appliance Service and may not be copied for commercial use without permission. Product/brand names mentioned belong to their respective owners; their use only indicates the brands we service, not any affiliation or endorsement.

2.13 Governing law & jurisdiction

These terms are governed by the laws of India. Any dispute will first be addressed directly with us — we commit to a genuine, good-faith resolution. If it cannot be resolved amicably, courts at Hubballi-Dharwad, Karnataka will have exclusive jurisdiction.

2.14 Changes to these terms

We may update these terms from time to time. The current version is always on this page with its update date. Material changes that affect existing bookings will be communicated before they apply.